Consultation & Support Terms

1. Optional packages

• Setup Assistance — US$200: 3 hours of help with initial setup, configuration and questions about using Accuroo.
• One-Month Support — US$600: 12 hours of help over one month, for agreed implementation tasks and questions as you begin using the programme.

Each package is purchased separately from the programme. Neither package automatically renews. Work beyond the purchased hours requires a separate agreement; it is not charged automatically.

Customisation: Individual configuration and programme customisation are available on request. Scope, feasibility, deliverables, timing, fees and payment terms are agreed in writing before work begins. Custom work is not automatically included in a support package. For an individual quote, email support@accuroo.app.

2. Agreeing the work

Before booking, we agree on the customer’s goals, the work to be covered and the communication method. The package is a defined allocation of time. It does not promise unlimited availability or completion of every requested task within those hours.

Consultation calls, correspondence and work on the customer’s file count toward the purchased hours. Reporting and fixing a defect in the supplied programme is covered by the programme purchase and is separate from chargeable setup, training or requested modifications. The task and any chargeable work are agreed before work begins.

Languages, appointment format and any specific deliverables are agreed before booking. No unagreed extra work is billed automatically.

3. Scheduling and use of hours

Both packages must be used within one month from successful payment. This is one calendar month beginning on the payment date, not a period beginning at the first appointment. The deadline is the corresponding date in the next month, or that month’s last day if it has no corresponding date. The exact deadline should appear in the booking confirmation.

Unused hours expire at the end of that period and do not roll forward. Booking a later appointment does not automatically extend the deadline. Any extension must be expressly agreed.

Appointments are arranged by agreement. The customer should provide the necessary information and authorised access for the agreed task. We should confirm any delay or change that affects the schedule.

4. Cancellation and refunds for services

You may cancel and request a full refund within one month of payment if no work under the paid package has begun. For this purpose, work includes consultations, paid correspondence and work on your file; the absence of a call alone does not mean the package is unused. A simple booking enquiry does not itself count as paid work.

Once agreed paid work has begun, no voluntary change-of-mind refund is offered for that package or its unused hours. After the one-month period, unused hours expire. Mandatory remedies and any rights under the applicable payment-provider terms remain unaffected.

Request a cancellation at support@accuroo.app, giving your name and booking reference. Ask about rescheduling as early as possible; no separate no-show penalty is introduced by these terms.

Mandatory consumer rights remain unaffected. Where a consumer requests work to start during a statutory withdrawal period, any charge for work supplied before a valid withdrawal, and any loss of the withdrawal right after full performance, depend on the applicable legal requirements. Paying for a package does not by itself waive those rights.

If we cannot provide the agreed service, we will arrange an agreed alternative or the remedy required by the contract and applicable law.

5. Working with your information

Only share information needed for the agreed task and only where you are authorised to do so. Use a temporary invitation or an appropriate permission level instead of sending passwords. An anonymised example or screen-sharing session may be sufficient.

Information shared for support is used to perform the agreed work and handle related communications. Read the Privacy Policy for details.

With your permission, Denis Mishin may access your workbook when needed for an agreed adjustment or technical error correction. Customer workbook copies are not downloaded or retained, and AI is not used during this support work. Access is limited to the task; you can revoke the invitation afterwards. Where a data-processing agreement is legally required for the work, it must be agreed before that processing begins.

6. Review and contact

Business: Individual Entrepreneur Mishin Denis
Tax ID (TIN): 300484394
Registered address: 11th Micro-district, Blk 3, Apt 54a, Temka, Tbilisi, 0152, Georgia
Email: support@accuroo.app

The customer remains responsible for approving their financial policies, source data and business decisions. Consulting does not guarantee a specific financial result or replace regulated professional services where required. Mandatory rights and responsibilities are preserved.

For scheduling, package questions or a concern about the work, use Contact and identify the relevant booking.