Digital Delivery & Refunds
How digital access is supplied and how cancellation requests are handled.
1. Digital delivery
Accuroo is supplied electronically. There is no physical parcel or postal delivery. A purchase provides the programme in the format described before payment, with the agreed access or setup instructions.
The planned order flow automatically provides a PDF after a successful Paddle purchase. The PDF contains: (1) a link to create a copy of the Accuroo workbook; (2) installation and usage instructions; and (3) an activation code for enabling the Accuroo add-on from Google Workspace Marketplace. Follow the PDF instructions using the Google account intended for your business workbook.
To confirm: Automatic PDF delivery, activation-code delivery and Marketplace activation are planned and not yet connected in this site. Test the complete paid-order flow before describing delivery as operational.
If an access message does not arrive, check your spam folder and contact us with your order reference and purchasing email. Do not send passwords or full payment-card details.
2. No voluntary change-of-mind refunds
Once digital access to Accuroo has been supplied, we do not offer voluntary refunds because you change your mind, no longer need the programme or decide not to use it. Review the description, system requirements, screenshots and capacity limits before ordering; ask us if you are unsure about suitability.
This does not override applicable mandatory rights. For a purchase through Paddle, the Paddle Refund Policy also applies, including any refund Paddle grants under that policy. Read the version applicable to your transaction.
3. Consumer withdrawal rights
If you buy as a consumer and applicable law gives you a cooling-off period, that right is respected. For immediate supply of digital content, loss of that right depends on the conditions required by the law that applies to your purchase. It does not follow merely from describing the product as digital or accepting general terms.
Where required, we must obtain your express request or consent to begin supply during the withdrawal period and your acknowledgement of the consequence for that right before supply begins, and provide the required confirmation in a form you can retain. If those conditions are not met, any remaining statutory right is unaffected.
To confirm: Implement and record a separate, unticked immediate-delivery consent at the actual checkout, with order confirmation. The contact form is not a checkout and does not collect this consent.
4. Non-delivery, defects and payment errors
Tell us if access is unavailable, the supplied programme is defective or does not match the agreed description. We will investigate and provide the remedy required by the applicable contract and law. Depending on the circumstances, that may include supplying access, correcting the problem, replacement, a price reduction or a refund.
If you believe you were charged twice or incorrectly, provide the order references so the payments can be checked. Do not send sensitive payment credentials.
Where a refund is due, it will be processed within the period required by applicable law and ordinarily through the original payment method. Payment-provider processing time may affect when it appears in your account.
5. Consulting services are separate
The digital-product change-of-mind policy does not determine cancellation of Setup Assistance or One-Month Support. These services have their own scope, scheduling and cancellation provisions in the Consultation & Support Terms.
6. How to request help or exercise a right
Use Contact and include your name, purchasing email, order reference and the issue or right you wish to exercise. Any mandatory claim deadline remains governed by applicable law.
Product support: support@accuroo.app. For a payment or refund request relating to Paddle, use the support link on your receipt or Paddle buyer support. Supplier: Individual Entrepreneur Mishin Denis, Tax ID (TIN): 300484394. Postal address: 11th Micro-district, Blk 3, Apt 54a, Temka, Tbilisi, 0152, Georgia.
Where a statutory right of withdrawal applies, you may send a clear statement that you withdraw. You may use this optional form:
To: the seller and contact address in the Legal Notice
I hereby give notice that I withdraw from my contract for the following digital content or service:
Product/service and order reference:
Date ordered / date received:
Customer name and address:
Date:
Signature, only if submitted on paper:
Using this form is not mandatory and does not create a withdrawal right where none exists.